Refund eligibility
- Refunds depend entirely on the airline's fare rules and cancellation policies.
- Some fares, especially promotional or discounted tickets, may be non-refundable.
- Partially refundable tickets may involve airline penalties and service fees.
- No refunds are issued for passengers who don't show up for their flight, unless the airline allows it.
Airline cancellations or schedule changes
If the airline cancels your flight or makes a major schedule change, you may receive:
- A full refund, or
- A free rebooking, depending on the airline's rules.
Refund processing time
- Once the airline approves your refund, Kabultrip.com processes it within 3 to 7 business days.
- Your bank or payment provider may take another 5 to 14 days.
- Some international airlines need up to 6 to 8 weeks for final settlement.
Non-refundable charges
These fees are deducted from the refund amount where they apply:
- Kabultrip.com service fees
- Payment gateway charges
- Convenience and processing fees
- Airline cancellation penalties
Refund method
For your security, refunds are always paid to the same payment method used for the booking.
How to request a refund
Email us or send us a WhatsApp message with:
- Your booking reference
- The passenger's full name
- The reason for the refund request
Need assistance?
Our support team is here to help with any questions about refunds or cancellations. Thank you for choosing Kabultrip.com: we strive to make your booking and refund experience simple, safe and transparent.